Pre paid balance refund

[antodinata]

I have just ported my number out from TPG and I have a prepaid balance of close to $500 because I have roaming enabled. Now, I received an invoice from TPG with a charge of $11 for porting out fee. It doesn't mention anything about my pre paid balance. Also unable to login to my TPG account anymore. So, would TPG refund my pre paid balance?

[Anonymous]

Hi @antodinata, 

Kindly send us a private message with your TPG mobile number and we'll check on your prepaid balance status. Also, the $11 port out fee is included in the agreed terms when you signed up with us. You may refer here, https://www.tpg.com.au/sites/tpg/files/doc/Brochure-TPG-Mobile-SIM-Only-Plans.pdf.

How do I private message (PM) in the community
 

[Anonymous]

Hi antodinata,

We'd like to inform you that your case is still under review and further updates will be provided soon. We're sorry for the delay and appreciate your patience.

All the best!

[Anonymous · Accepted solution]

TPG scam? - getting billed after service deactivation.

can you pls deactivate my phone number? i had requested it 3 weeks back and i am still getting billed and it's still active.

account is 1200803334

I have been on the phone for hours multiple times a day and no one picks up.

I spoke to your rep on the phone regarding the cancellation of Phone xxxx. Looks like she didn't do her job apart from being a salesperson asking me to transfer the phone number to my uncle's aunties, and cousins.  Please be professional and resolve this ASAP.

get in touch ASAP and resolve my issue. else I will complaint to the communication ombudsman.

News channels are free to use the above text.

[antodinata]

Refund received.

Thank you.

[Anonymous]

You're most welcome, @antodinata. Cheers! 

[usanaphakawan]

Can you please help me to do prepaid balance refund.

[Ahra_G]

Hi @usanaphakawan,

Send us a private message and we'll pull up your account to assist further. 

-Ahra_G