Still waiting for a call back...

[wink]

I contacted TPG by phone 2 days ago to try and work out how to change the password on a slave email account because the "forgot password" method doesn't work. They worked through a few basic ways to help, none of which did and so I was told they would call me back within 24 hours. I'm still waiting...

What do I have to do to get this problem solved???

[BasilDV]

Hi @wink

Thanks for raising this with us.

Please send me a PM with your slave account address along with the main one to check on this further.

BasilDV

[wink]

I did PM you and then followed up with a screenshot of the error message. Haven't heard back since - did you get it?

[BasilDV]

Hi @wink

I did not receive any PM aside from the username you've provided.

Please check your sent items if it was sent to me. Kindly resend it to me for further escalation.

BasilDV