TPG Community

Ask, answer and talk about our products

Surprised at how TPG Tech Support dealt with me in the latest call

SOLVED Go to solution
Highlighted
Moderator

Hi Ingham1946,

 

We apologise that you haven't received the service you expected.

 

We had a look at your TPG account and can see that your case is now being handled by our Customer Relations Team.

 

The Complaint Resolution Case Manager will be in touch as soon as possible to address your concern.

 

We'll keep an eye on this matter as we strive to make your service experience the best.

 

We hope to turn your experience around.

 

Regards,

Ed

Level 2

Hi Again

As of Now i got a call from some nice lady in Phillipines, i Told her everything, but took do notice of what i said only was trying to make me an offer to get off the talk about the Tech.

But did not offer to fix my problem as TPG does not have a tech that fixes things, only gives advice on what to buy,

What happened to TPG it was Australian run, but no more.

I have decided not to go to TPG Head office, Just will find another suppliers, this is not about price it is service. TPG was Australian Basid at the time i started had great service.

The next thing i said email a statement of my account, There aswer was we do not sent Statements or Invoices (What do TPG Do) Talk your money with were little else.

(I take my car to a tech he fixes it does not ask me to go and buy parts, but he charges me for them THAT is a Tech) It is like me I am a computer Hard Ware Tech, Do not ask my clients to buy a hard drive, I supply that part,) I am just trying to find a tech to fix my internet NOT HARD i guess is it hard with TPG

Dennis

Moderator

We truly understand how inconvenienced you feel right now, @Ingham1946

 

We have a very large call centre operation that is fully managed, owned and operated by TPG. Our staff are fully trained and equipped to help with any issue you may have. We have specialist teams, technical teams and specialist complaint resolution teams, fully trained and equipped to best assist you. 

 

I realised that your assigned Case Manager was the one who contacted you today and sent you an email pertaining to the concern raised. 

 

If you have any other query regarding this case, please do not hesitate to contact your assigned officer directly via return mail.

 

Thank you. 

Level 2

Hi Moderator

Thanks for reply

I just typed a long letter that i just delited

As i can see you do your job well

Shame the other do not do the same

They do not listen to the client just by the script. I do not want anymore emails or phone calls from them

I have done all they ask again spent $700 and Now waiting for the OPTUS Tech he said he would re do my modem today at 9am when he is nearby.

Would never ask again for your tech as he has to ask his boss on the phone what to do. I guess TPG cannot get good tech, 

PS no speed again  so have to teather of my phone to send this

Have a good day

Sorry to tell you this must be hard when you get all this bad stuff

Dennis

 

Moderator

Thank you for getting back to us, Ingham1946.

 

Please allow our Customer Relations Team to help you further as we are all determined to resolve your outstanding issues concerning our services. 

 

In fact, we had a look at your connection and it seems to be fast and stable.

 

Are you still getting slow speeds?

 

If so, we'll notify the Case Manager for further handling.