Had a phone line and NBN internet with TPG since 2022.
Moved to my current address in Mar 2023 and booked in NBN service transfer.
As it is a new dwelling, TPG could only book in NBN activation in 4 weeks time and offered no alternative solution.
While the bill keeps running, no service was provided for a couple of weeks and we relied on mobile network to work from home.
So eventually I had to cancel the services and move to a new service provider.
I asked a refund of the fees we paid for no service and the customer service agreed to process the refund.
Now after 5 or 6 calls still nothing has happened.
Every time the customer service person would promise the refund will be processed in another few business days and give you a call back/email when it happens.
Of course, no refund, no email and you try to call TPC again.
Every new call you get a new excuse:
- NBN account is closed so they could not process the credit
- They tried to transfer the credit to mobile account but the order could not go through
- They transferred the credit to mobile account but did not make the payment
- They submitted the payment request but nothing happened.
- They have discussed with the account team and they would do it in another day
What a joke! You never had an issue deducting my money.
