TPG Mobile - Introduction to the new My Account

[AlexHush]

Hi @BasilDV, I have the same issue as DarkHalf.

How to I PM you about this? I can't find the button to send you a direct message.

Thanks

[DarkHalf]

Hi BasilDV,

Sorry to take so long to come back.

I will be sending you a PM with the following title:

TPG Mobile - Introduction to the new My Account

Cheers,

DarkHalf

[DarkHalf]

Hi AlexHush,

I just had the same issue. Found out that I was looking at this thread without being logged-in.

When I logged in, I could click on BasilDV's name, then there was a button for "send message".

Cheers.

[AlexHush]

Hi DarkHalf,

Thanks for that, I can now see the button to send message.

Cheers

[Anonymous]

Hey @AlexHush,

I'd love to help arrange one of our Mobile Specialists to contact you to discuss of the Mobile Specialists to discuss details about the mobile migration.

Send me a Private Messagew ith your best contact number and preferred time.


How do I private message (PM) in the community

Regards,

Hi DarkHalf,

Thanks for that, I can now see the button to send message.

Cheers

[Regatta5]

I have exactly the same issues 

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@DarkHalf wrote:

Hi Manuel,

I have received emails about the changes to one of my accounts with TPG - in this case, a Mobile account.

I have tried to go to the so-called "New" "MyAccount" page, but when I log in, everything looks EXACTLY the same as the old "MyAccount" pages.

The one difference I can see is that my Mobile account status now shows "Moved to Novus". I now don't have access to the functions for this particular account that I used to have. There are no buttons for:

Mobile Usage

Mobile Change of Plan

Add Prepaid Balance

Change Number

Mobile SErvice Control Panel

Get PUK Code

All of the buttons listed above are available for one of my other mobile accounts.

What does this mean? This is extremely confusing.

Regards,

Derek

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[Ahra_G]

Hi @Regatta5,

Please use your account number instead of using your TPG mobile number to log in. This is for you to have full access on your My Account page. 

Let me know should you require further assistance. 

Thanks! 

Ahra_G