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Top up mobile pre paid balance

Level 2
I want to top up my prepaid balance for my mobile account. I have been told that I need to log into the My Account screen and then select the 'Top Up Prepaid Balance' option. But when I log into the My Account screen I don't see the 'Top Up Prepaid Balance' as an option. I had a look through a number of different comments referring to this issue but have been unable to access any My Account screen that gives me the Top up option. I'm guessing there are several different My Account screens?

Hi @elainesb1, welcome to TPG Community!


Check out this article on how to top up your mobile prepaid balance. This will show you the screenshots that you should be seeing after you login to your account.


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