Verification Code

thedarkent
Level 2
Hi
I recently joined TPG and brought across my phone number from my previous provider. I received a confirmation email that my TPG A/C had been activated and it was ready to use. However there is a problem, l log into my account and l get the message to receive a Verification Code via SMS, l select the option, however l am not receiving a SMS Verification Code.

Can you please assist me with this issue and inform me of the problem and what is required by myself, to hopefully rectify this matter.

Regards
Kevin
1 REPLY 1
BasilDV
Moderator

Hi @thedarkent 

 

Is your old SIM still working? Did you check if you received the verification code using your old SIM?

 

Follow these steps: https://support.tpg.com.au/activate-sim

 

Let us know how it goes.

 

BasilDV