why is the id verification not working

[thomascowan]

remote id verification repeatedly not loading. 

[BasilDV]

Hi @thomascowan 

What error message are you receiving?

Remote ID verification via TPG My Account?

BasilDV

[Charliew1357]

I’m not getting an error message it takes the photo side of my drivers licence but just says loading on the back of the licence

[Aubrey]

Hi @Charliew1357, are you in the process of ID verification with our Privacy Team? Send us a private message, let us know what this verification is about, provide us the reference number if you have any and we'd be happy to help put from there.

Thanks! 

Aubrey