why your guys charged me 2 months more, even if I canceled the service on July

[misaka1096]

Sure thanks, my email address is the same as my account email ( xxxx@qq.com ) address, but still I will put my address below. Or if you cannot reach me, try xxxx@gmail.com

[Anonymous]

Hi @misaka1096,

Thanks for the additional details. I chased this with our Account Specialists Team and arranged them to contact you via email to provide an update within 24-48hrs.

Let me know should you require further assistance.

Regards,

Sure thanks, my email address is the same as my account email ( xxxx@qq.com ) address, but still I will put my address below. Or if you cannot reach me, try xxxx@gmail.com

[misaka1096]

First of all, thanks for your reply. Secondly, it has been passed 48hours since your reply, but still, I do not receive any email or refund through my bank acc. Once again you can contact me with my email (xxxxx@gmail.com) or try to call me on skype (02-xxxx-xxxx) or call +xxxx.

[misaka1096]

Hello there, may I ask is there any further info about my enquire? It has been passed 2 weeks. 

[misaka1096]

Hi there, @Anonymous @Ahra_G  , can I ask about what is going on with my enquire, it has been passed for a week but I do not receive any refund in my bank acc.

[Anonymous]

Hi @misaka1096,

We chased this with our Account Specialists Team today, expect them to contact you via email or phone call within 24-48hrs. We apologise for any inconvenience.

Regards,

First of all, thanks for your reply. Secondly, it has been passed 48hours since your reply, but still, I do not receive any email or refund through my bank acc. Once again you can contact me with my email (xxxxx@gmail.com) or try to call me on skype (02-xxxx-xxxx) or call +xxxxx.

[Anonymous]

Hi @misaka1096

We chased this with our Account Specialists Team today, expect them to contact you via email or phone call within 24-48hrs. We apologise for any inconvenience.

Regards,

Hi there, @Shane @Ahra_G  , can I ask about what is going on with my enquire, it has been passed for a week but I do not receive any refund in my bank acc.

[BasilDV]

Hi @misaka1096

This has been raised to our accounts team and expect the refund to be available within 3 to 5 working days.

Let us know if you need further assistance.

BasilDV

[laurelselby]

I too was charged 2 months and was supposed to get a refund, its been 13 days and still no refund. I feel your pain, it is so frustrating.

[Anonymous]

Hi @laurelselby,

I responded to your initial Private Message to me. I was able to locate the account using the given details and noticed that the billing issue is now under assessment of our Account Specialists Team. I will chase this with them and request for urgent feedback.


Please reply your best contact number and preferred time.
 

Regards,

I too was charged 2 months and was supposed to get a refund, its been 13 days and still no refund. I feel your pain, it is so frustrating.