2nd time disconnected today

[b224860]

Who's doing work at the node ?

[b224860]

3rd disconnection but now working again.

[BasilDV]

Hi @b224860 

Thank you for raising this with us.

We edited your post as it contains a ticket number. Please avoid posting any information on a public thread as it may compromise your security .

We understand that the case has been raised to our Engineering team for further investigation and an assigned Engineer will be in touch with you via SMS or phone call within 24 to 48 hours.

We apologise for the inconvenience.

BasilDV

[b224860]

4th Disconnection about 5.45pm WST.

TPG have carried out line tests & found instances of disconnects.

Now referred to Engineers for further investigation.

[b224860]

To BasilDV

I have been advised by SMS that these issues have been resolved.

No further dropouts have been experienced since your last contact.

Are you able to inform me what caused these disconnections ??

[Ahra_G]

Hi @b224860, 

The test results conducted by our Engineering Team were inconclusive and no evident fault was found on the line. 

It is best to still keep monitoring the connection and report any issues so we can check it again real-time. 

To help manage your TPG services on the go, you may download our TPG Mobile App on this link: tpg.com.au/services/tpg-app

Regards,

Ahra_G