Thank you for raising this with us.
We edited your post as it contains a ticket number. Please avoid posting any information on a public thread as it may compromise your security .
We understand that the case has been raised to our Engineering team for further investigation and an assigned Engineer will be in touch with you via SMS or phone call within 24 to 48 hours.
We apologise for the inconvenience.
I have been advised by SMS that these issues have been resolved.
No further dropouts have been experienced since your last contact.
Are you able to inform me what caused these disconnections ??
The test results conducted by our Engineering Team were inconclusive and no evident fault was found on the line.
It is best to still keep monitoring the connection and report any issues so we can check it again real-time.
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