5G home broadband

[JP2096]

My Sagemcom 5G modem shows all Green lights. Yet my TV (connected via ethernet) was blurred & laggy during the Matildas stream last night. Is there anything I can do to improve?

[Ahra_G]

Hi @JP2096, 

Have you perhaps tried running a speedtest to see what your speed was at the time?  

We recommend checking out the steps from this article: 5G Home Broadband - Troubleshooting Speed issues

If the issue persists, you can PM us with your TPG customer ID or username so we can assist and run real-time test.

Thanks! 

Ahra_G

[JP2096]

Thanks

i have run a number of wifi speed tests and will move the router to a better spot

But I'm not sure why the Ethernet speeds were effected during last night,s livestream

[JP2096]

Hi,

I have run wifi speed tests for both my ipad & laptop. They were next to each other but very different results. My iPad 10 showed a slower speed than the laptop

Why would that be

[Ahra_G]

Please send in your TPG account details via PM, @JP2096. We'd be happy to sort this out.