ACCC nbn refund

[wrightfamily1]

The quickest way would be to just transfer the money into my account tomorrow. As over 3months ago I was promissed a refund. This has been on going. Other customers have recieved thier refund, and have had the funds transfered into their bank accounts.

I don't want another phone call to advise me it is being "processed" or will be posted or in my account in "x days"

I am more than frustrated, You have had long enough. I will ensure both ACCC and TIO are made aware of every email / phone call and how TPG have mislead their customers regarding the refund process.

[Ahra_G]

This is definitely noted, wrightfamily1. 

We'll get in touch as soon as we receive an update as the department working on these cases is already closed for tonight. 

[Erika]

Hi @wrightfamily1, 

In your particular case, based on your account status at the date the refund was being processed, we could not provide the refund to your credit card, so opted to provide the refund to you via cheque.

Nonetheless, we have double-checked with our Accounts Team and was advised that an electronic fund transfer is possible, but you need to provide us additional account details.
 
We have sent you a private message asking for your account details.
 
We'll wait for your response via private message. Thank you.

[Ahra_G]

Good day, wrightfamily1! 

Thank you for your time on the phone today with one of our Specialist as well as confirming that you have received the refund. 

Should any assistance be needed, please don't hesitate to contact us again here. 

Cheers!