About compensation

[BBs2205]

Hi there, could you please tell me is there any law to go court for case file for to get compensation cause I am getting internet problem since 18 January so far and Tpg automatic draw monthly charge and relocation fee from my credit card even I have already cancel direct debit credit card ac then after auto draw from debit account which I hadn’t gave my account number how is possible to draw from saving account ?? During 18 January I have already spend more than 200 doller for internet from Vodafone and Optus and I have got very irritated and like a mentally harassed because of dropping out internet service since 2 months

[Ahra_G]

Hi @BBs2205,

We have likewise replied to your post located here:
https://community.tpg.com.au/t5/Broadband-Internet/Internet-dropping-out-since-18-of-January/m-p/274...

As advised by the Engineer, kindly disregard any email that is associated with fees. Your account has not been debited any amount since your last billing cycle. 

Let's stick with the original thread to avoid redundancy. 

Thanks!