1 ACCEPTED SOLUTION
Accepted Solutions
I purchase the TP-Link C9 router and tried for 2 days to connect it to TPG NBN HFC without any luck. I am a senior IT executive and it just didn't make sense to me why it was not authenticating.
After going through many TPG level 1 techs it was only the final guy I spoke with that said for NBN HFC you need to set a VLAN ID of 2 for the Internet to work. BINGO.
All the normal settings apply. PPoE, username/password.
BUT...with the C9 there is a hidden setting under the network section called IPTV. Click in to that and check the box marked "enable IPTV" then choose the dropdown box and select "custom". Go ahead and put "2" into the Internet VLAN ID box. You have to also label the other VLANs so just throw 3 & 4 in the remaining two boxes. The key to all this is to tick the box that says "802.1q tag".
As soon as I did that it authenticated instantly. The key to me was when TPG said they were not getting any authentication requests. That's when I started asking what else we were missing. It was the VLAN2 thing.
Non-TPG provided routers will not do VOIP as they have security wrapped around their VOIP settings they don't want the public to know about. Fair enough.
Anyway, putting this up in the hope it helps someone else. If you want this to work on ANY router you need to make sure your router can add VLAN tags.
Cheers.
Cameron.
Yo @raymp. I posted this list of VDSL Modem/Router yesterday. This might help you finding a modem/router.
Hey mate!
Check this: http://forums.whirlpool.net.au/archive/2655911
TP-Link Archer C9 feedback on NBN HFC service
And this: http://forums.whirlpool.net.au/archive/2597120
Netgear and ASUS router discussion. 
I purchase the TP-Link C9 router and tried for 2 days to connect it to TPG NBN HFC without any luck. I am a senior IT executive and it just didn't make sense to me why it was not authenticating.
After going through many TPG level 1 techs it was only the final guy I spoke with that said for NBN HFC you need to set a VLAN ID of 2 for the Internet to work. BINGO.
All the normal settings apply. PPoE, username/password.
BUT...with the C9 there is a hidden setting under the network section called IPTV. Click in to that and check the box marked "enable IPTV" then choose the dropdown box and select "custom". Go ahead and put "2" into the Internet VLAN ID box. You have to also label the other VLANs so just throw 3 & 4 in the remaining two boxes. The key to all this is to tick the box that says "802.1q tag".
As soon as I did that it authenticated instantly. The key to me was when TPG said they were not getting any authentication requests. That's when I started asking what else we were missing. It was the VLAN2 thing.
Non-TPG provided routers will not do VOIP as they have security wrapped around their VOIP settings they don't want the public to know about. Fair enough.
Anyway, putting this up in the hope it helps someone else. If you want this to work on ANY router you need to make sure your router can add VLAN tags.
Cheers.
Cameron.
