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Are TPG providing any COVID-19 assistance to customers?

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Level 2

I see some internet providers are offering support to their customers due to the Covid-19 situation https://www.whistleout.com.au/Broadband/Guides/every-telco-COVID-19-coronavirus-assistance-package which is great.

Will TPG be providing any similar support to their customers?

5 REPLIES 5
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Level 1a
I'm keen to know this also. If we cant pay will they disconnect internet and will we have to pay for reconnection once we are able to pay.
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Level 2

If you are struggling to pay due to Covid you could try applying for TPG's financial hardship https://www.tpg.com.au/terms_conditions/financialhardship

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Level 1a

That's a bit harsh in these circumstances!

Surely automatically increasing allowances for a few months would work out better for everyone.

 

Quite disappointed with TPG that one would have to prove hardship in these times! 

Very Un-Australian! 

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Level 2

The National Debt Hotline website also has information on how to apply for hardship variation with your telco, here: https://ndh.org.au/debt-problems/phone-and-internet-bills/, including a sample letter to send to your telco, & what to do if your request is denied. You can also contact them for help & advice if necessary, for this, or for other financial issues you may be experiencing during this tough time. I hope stuff improves for you soon... financial hardship sucks, especially when there's other stressful stuff going on.

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Level 3

Looking at this:  https://www.finder.com.au/nbn-coronavirus-relief-package

it seems there should be scope for TPG to assist customers in poor circumstances.  Is that happening?