I see some internet providers are offering support to their customers due to the Covid-19 situation https://www.whistleout.com.au/Broadband/Guides/every-telco-COVID-19-coronavirus-assistance-package which is great.
Will TPG be providing any similar support to their customers?
That's a bit harsh in these circumstances!
Surely automatically increasing allowances for a few months would work out better for everyone.
Quite disappointed with TPG that one would have to prove hardship in these times!
The National Debt Hotline website also has information on how to apply for hardship variation with your telco, here: https://ndh.org.au/debt-problems/phone-and-internet-bills/, including a sample letter to send to your telco, & what to do if your request is denied. You can also contact them for help & advice if necessary, for this, or for other financial issues you may be experiencing during this tough time. I hope stuff improves for you soon... financial hardship sucks, especially when there's other stressful stuff going on.
I am so upset and disgusted at how TPG have handled the Covid19 circumstances. This is the only company that hasnt wanted to help me in during this crises and the customer servic is terrible.
I will be changing my internet provider due to the treatment i have received.
Just for your information; iinet, aussie broadband and Tangerine are offering the some good products.
iinet FTTB unlimited 90mbs is $59.90 just like TPG
Something to consider!
Welcome to the Community!
We'd like to look into your account for better understanding of the situation and see what we can do to turn your experience around.
Please send me a PM with your TPG username or customer ID number.