I see some internet providers are offering support to their customers due to the Covid-19 situation https://www.whistleout.com.au/Broadband/Guides/every-telco-COVID-19-coronavirus-assistance-package which is great.
Will TPG be providing any similar support to their customers?
That's a bit harsh in these circumstances!
Surely automatically increasing allowances for a few months would work out better for everyone.
Quite disappointed with TPG that one would have to prove hardship in these times!
The National Debt Hotline website also has information on how to apply for hardship variation with your telco, here: https://ndh.org.au/debt-problems/phone-and-internet-bills/, including a sample letter to send to your telco, & what to do if your request is denied. You can also contact them for help & advice if necessary, for this, or for other financial issues you may be experiencing during this tough time. I hope stuff improves for you soon... financial hardship sucks, especially when there's other stressful stuff going on.