Can I Cancel Telstra Plan?

[adslhlu0]

Hi,

I've been on NBN for a while now but I'm still paying a Telstra bill (Home Phone Basic plan).

Do I even need Telstra now I'm on NBN or can I cancel that plan completely?

Thanks,

Nicholas

[BasilDV]

Hi @adslhlu0 

Welcome to TPG Community!

If you are under the TPG NBN service, you don't need the Telstra phone anymore as we provide a bundled service (Internet and Home phone - VoIP).

You may cancel your Telstra phone account and it will not affect your service.

BasilDV

[adslhlu0]

Hi Basil, 

Thanks for your reply.

I don't need a home phone. 

I just want the NBN and I'm currently on the $69 TPG plan which I'm happy with.

When on ADSL2+ I had to keep Telstra in the loop for the line rental.

Is that no longer the case? 

Thanks

Nicholas

[BasilDV]

Hi @adslhlu0 

We sold the NBN and the VoIP phone as a bundle.

You don't need the phone line from Telstra as we are using a different technology.

You may contact them to terminate your phone account.

Cheers!

BasilDV