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Cannot access vk.com website

Alec
Level 2
Hi,
looks like vk.com is not accessible via TPG (adsl- request timeout in web browser), but I can access it via Telstra mobile internet at the same time. Is there any chance to get it working, please?
13 REPLIES 13
Riezl
Moderator

Hi @Alec , please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.

 

To send a PM, please refer to this link: How do I private message (PM) in the community 

Olga_Chernova
Level 2

Have the same issue with vk.com. What should I do? 

BasilDV
Moderator

Hi @Olga_Chernova

 

Welcome to the Community!

 

We've created an article that will help you in Troubleshooting Browsing Issues on Specific Webpages.

 

Let us know how it goes.

BasilDV

Olga_Chernova
Level 2

Hi, thank you for the reply.

I checked the article, and can say that it is not the website or the device issue. I cannot check DNS and routing because the instructions are for PC, and I am using a Mac. The issue is just with vk.com. 

rssingh3
Level 2

Hello, I also cannot access vk.com. 

 

I have checked and this problem is directly related to TPG seemingly blocking this website, but why? It works fine on both Telstra and Optus connections, but not with TPG. Traceroute & Pingtest are both unable to connect to Vk.com, but any other website is fine. 

 

Please look into this and explain why you are blocking this website. 

 

 

Riezl
Moderator

Hi @rssingh3 , please send us a private message with your TPG customer ID, username and complete address so we can pull up the account.

 

To send a PM, please refer to this link:How do I private message (PM) in the community

pghete
Level 2

Hi,
I cannot access vk.com either via TPG (adsl- request timeout in web browser), but I can access it via Optus mobile internet at the same time. Is there any chance to get it working, please?

Riezl
Moderator

Hi @pghete , please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help with the resolution.

 

To send a PM, please refer to this link: How do I private message (PM) in the community

USERNAME_1
Level 2

@Riezl just noticed, same issue here. The DNS server of TPG is misconfigured. TPG's DNS server is timing out when vk.com is requested, Cloudflare's/Google's or any other DNS server works correctly. 

 

The issue is on TPG's side. As a temporary workaround, it's possible to change the DNS server to 1.1.1.1 or 8.8.8.8 (e.g. following this guide, https://www.howtogeek.com/167533/the-ultimate-guide-to-changing-your-dns-server/) 

 

name@192-168-1-104 ~ % dig vk.com @203.12.160.36

; <<>> DiG 9.10.6 <<>> vk.com @203.12.160.36
;; global options: +cmd
;; connection timed out; no servers could be reached
name@192-168-1-104 ~ % dig vk.com @203.12.160.35

; <<>> DiG 9.10.6 <<>> vk.com @203.12.160.35
;; global options: +cmd
;; connection timed out; no servers could be reached
name@192-168-1-104 ~ % dig vk.com @1.1.1.1 ; <<>> DiG 9.10.6 <<>> vk.com @1.1.1.1 ;; global options: +cmd ;; Got answer: ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 52692 ;; flags: qr rd ra; QUERY: 1, ANSWER: 6, AUTHORITY: 0, ADDITIONAL: 1 ;; OPT PSEUDOSECTION: ; EDNS: version: 0, flags:; udp: 1232 ;; QUESTION SECTION: ;vk.com. IN A ;; ANSWER SECTION: vk.com. 726 IN A 87.240.139.194 vk.com. 726 IN A 93.186.225.208 vk.com. 726 IN A 87.240.190.78 vk.com. 726 IN A 87.240.190.67 vk.com. 726 IN A 87.240.190.72 vk.com. 726 IN A 87.240.137.158 ;; Query time: 84 msec ;; SERVER: 1.1.1.1#53(1.1.1.1) ;; WHEN: Sun Oct 11 15:50:47 AEDT 2020 ;; MSG SIZE rcvd: 131