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Cannot access vk.com website

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Level 1a
Hi,
looks like vk.com is not accessible via TPG (adsl- request timeout in web browser), but I can access it via Telstra mobile internet at the same time. Is there any chance to get it working, please?
8 REPLIES 8
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Moderator

Hi @Alec , please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.

 

To send a PM, please refer to this link: How do I private message (PM) in the community 

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Level 1a

Have the same issue with vk.com. What should I do? 

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Moderator

Hi @Olga_Chernova

 

Welcome to the Community!

 

We've created an article that will help you in Troubleshooting Browsing Issues on Specific Webpages.

 

Let us know how it goes.

BasilDV

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Level 1a

Hi, thank you for the reply.

I checked the article, and can say that it is not the website or the device issue. I cannot check DNS and routing because the instructions are for PC, and I am using a Mac. The issue is just with vk.com. 

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Level 1b

Hello, I also cannot access vk.com. 

 

I have checked and this problem is directly related to TPG seemingly blocking this website, but why? It works fine on both Telstra and Optus connections, but not with TPG. Traceroute & Pingtest are both unable to connect to Vk.com, but any other website is fine. 

 

Please look into this and explain why you are blocking this website. 

 

 

Highlighted
Moderator

Hi @rssingh3 , please send us a private message with your TPG customer ID, username and complete address so we can pull up the account.

 

To send a PM, please refer to this link:How do I private message (PM) in the community

Highlighted
Level 1a

Hi,
I cannot access vk.com either via TPG (adsl- request timeout in web browser), but I can access it via Optus mobile internet at the same time. Is there any chance to get it working, please?

Highlighted
Moderator

Hi @pghete , please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help with the resolution.

 

To send a PM, please refer to this link: How do I private message (PM) in the community