Cannot open weibo.com

beiqisu5
Level 2
Hi, I cannot open weibo.com from 10/1/2022 using tpg wifi. I can open it if I use my mobile data. Is any info about it.
11 REPLIES 11
BasilDV
Moderator

Hi @beiqisu5

 

Welcome to the Community!

 

We were able to locate your account and was not able to detect any fault within the network.

 

What troubleshooting have you tried so far? We've created an article that may help you resolve this issue.

Let us know if you need further assistance.

 

BasilDV

YDGu
Level 2

Same problem,3 days……only TPG,the other company don‘t have this issue.

Ellist
Level 2

@BasilDV I have the same issue for 4 days already. I have try change to different DNS server and still getting the same error. Is anyone going to fix this?

 

tracert weibo.com

Tracing route to weibo.com [36.51.254.229]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.31.1
2 3 ms 1 ms <1 ms [192.168.1.1]
3 9 ms 5 ms 5 ms 10.20.22.59
4 9 ms 7 ms 7 ms syd-gls-har-int2-be200.tpgi.com.au [203.221.3.68]
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.

beiqisu5
Level 2

@BasilDV wrote:

Hi @beiqisu5

 

Welcome to the Community!

 

We were able to locate your account and was not able to detect any fault within the network.

 

What troubleshooting have you tried so far? We've created an article that may help you resolve this issue.

Let us know if you need further assistance.

 

BasilDV


Hi BasilDV,

I followed the article to change my dns and still cannot connect weibo site.

So I capture the ping and tracert result to help you do further investigation.

Please reply me if you get any update.
tracert.PNGping.PNG

JasonJJJ
Level 2

same here. I am in Brisbane

Shane
Moderator

Hey @beiqisu5

 

Thanks for the additional details, we'll raise this to our Technical Team for investigation and assessment, please send me a Private Message with your best contact number and preferred time.

 

How do I private message (PM) in the community

 

Regards,

 

 

@BasilDV wrote:

Hi @beiqisu5

 

Welcome to the Community!

 

We were able to locate your account and was not able to detect any fault within the network.

 

What troubleshooting have you tried so far? We've created an article that may help you resolve this issue.

Let us know if you need further assistance.

 

BasilDV

Hi BasilDV,

I followed the article to change my dns and still cannot connect weibo site.

So I capture the ping and tracert result to help you do further investigation.

Please reply me if you get any update.
tracert.PNGping.PNG

Shane
Moderator

Hi @JasonJJJ,

 

Please confirm the troubleshooting you have performed, if you have not yet please check this Troubleshooting Browsing Issues on Specific Webpages let us know how it will go.

 

If the issue still persists, send me a Private Message with your account details (Username/Customer ID) together with the address on file also include your contact details and preferred time.

 

How do I private message (PM) in the community

 

Regards,

 

 

same here. I am in Brisbane

Shane
Moderator

Hi @Ellist

 

Send me a Private Message with your account details (Username/Customer ID together with the address on file) also include your best contact number and preferred time. We will have our Technical Team to contact you for real-time test and investigation.

 

Regards,

 

 

@BasilDV I have the same issue for 4 days already. I have try change to different DNS server and still getting the same error. Is anyone going to fix this?

 

tracert weibo.com

Tracing route to weibo.com [36.51.254.229]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.31.1
2 3 ms 1 ms <1 ms [192.168.1.1]
3 9 ms 5 ms 5 ms 10.20.22.59
4 9 ms 7 ms 7 ms syd-gls-har-int2-be200.tpgi.com.au [203.221.3.68]
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.

Shane
Moderator

Hi @YDGu,

 

Please confirm the troubleshooting you have performed, if you have not yet please check this Troubleshooting Browsing Issues on Specific Webpages let us know how it will go.

 

If the issue still persists, send me a Private Message with your account details (Username/Customer ID) together with the address on file also include your contact details and preferred time.

 

How do I private message (PM) in the community

 

 

Same problem,3 days……only TPG,the other company don‘t have this issue.