Please confirm if I cancel this service and return the modem no further charges will be applied?
We have been without service for almost 3 weeks. It would be quicker to switch to an alternative service provider.
I spoke to an agent this morning and was advised there would be a scheduled call at 10am to discuss the cancellation. No call was made.
I would like to progress with the cancellation due to no service for the last 3 weeks with no resolution in sight.
I've seen that a Complaints Resolution Case Manager is assigned as a sole point of contact and is working towards a resolution. For any further concerns, I would recommend to respond directly to the email sent by the officer.