Chariot internet decommissioning... implications?

[JBMarigold]

Good morning all,

I have received the following email from Chariot this morning - see below.

I have TPG NBN/phone and my original Alphalink ( then Chariot) email address is continuing through them. Will my email address continue to function through TPG or do I now have to change address and advise thousands of recipients?

"Please be advised that Chariot Internet will be decommissioning its Dial-Up Internet and Email services because its equipment can no longer be supported. As a result, from the date below your Dial-Up Internet and Email services will be disconnected.

Your Dial-Up Internet and Email service disconnection date: 2/07/2022"

[Angeli]

Hi @JBMarigold, 

The Chariot server has reached the equipment’s end of life and will be decommissioned. If you need more info, please contact Chariot. 

Regards,

Angeli

[JBMarigold]

Hi Angeli,

Thanks for your reply. I get the decommissioning of the Chariot server but my @alphalink email address has continued over with TPG since joining the NBN with them (as the parent company of Chariot.) What I don't know/understand is whether this arrangement continues with TPG regardless of Chariot's status.

Cheers.

[Angeli]

Hi @JBMarigold, 

We'll arrange a callback with our Chariot specialist for this matter. Kindly send a private message with your preferred callback number and time. 

How do I private message (PM) in the community
 

Thanks,

Angeli

[JBMarigold]

Hi Angeli,

The call back hasn't ever happened. Can you organise this further please?

JB

[BasilDV]

Hi @JBMarigold

Our team tried to call you before to no avail.

Please send me a PM with your preferred time and best number to be contacted.

We'll arrange this again.

BasilDV

[JBMarigold]

Hi Angeli,

I have still had no help with my query. You have two numbers for me, one of which is always accessible.

Can you either PM me a phone number for me to call you/someone directly, or advise whether an alphalink email address formerly owned by Chariot but now administered by and charged to TPG will be closing.

Jenny

[Angeli]

Hi @JBMarigold, 

Please check the contact support here, https://www.chariot.net.au/contact. 

[thloewe]

Hi,

How will I be able to access my emails and will I still be able to keep my email original address? 

Tom

[BasilDV]

Hi Tom,

You may contact Chariot directly for further discussion of your query.

Have a good day!

BasilDV