Constant Dropouts

Tarquinrex
Level 2

I'm getting constant NBN dropout during the day. I just had a line replaced after a big lightning storm damaged my local exchange but now I am experecing frequent dropouts. I work form home and cant have constant drop outs.

3 REPLIES 3
BasilDV
Moderator

Hi @Tarquinrex 

 

We'd like to run some line tests and see what's causing the issue.

 

Kindly send us a private message with your account details.

 

BasilDV

rjheath
Level 2

Hello,

I'm in the same boat. We've found the volume of drop-outs has increased in the last few months. 

We generally have to restart out Modem, but sometimes the NBN box too. 

Are there any solutions to this? 

Angeli
Moderator

Hi @rjheath

 

Welcome to TPG Community! 

 

Do send us a private message with your TPG customer ID or username and we'll check on your connection status.


How do I private message (PM) in the community

 

Regards, 

Angeli