Constant Dropouts

[Tarquinrex]

I'm getting constant NBN dropout during the day. I just had a line replaced after a big lightning storm damaged my local exchange but now I am experecing frequent dropouts. I work form home and cant have constant drop outs.

[BasilDV]

Hi @Tarquinrex 

We'd like to run some line tests and see what's causing the issue.

Kindly send us a private message with your account details.

BasilDV

[rjheath]

Hello,

I'm in the same boat. We've found the volume of drop-outs has increased in the last few months. 

We generally have to restart out Modem, but sometimes the NBN box too. 

Are there any solutions to this? 

[Angeli]

Hi @rjheath, 

Welcome to TPG Community! 

Do send us a private message with your TPG customer ID or username and we'll check on your connection status.

How do I private message (PM) in the community

Regards, 

Angeli