Continuous disconnection,

[angelic0519]

The network is continuously broken and cannot be carried on, only have 3 min conection

If the problem cannot be solved, why do I still need TPG

my friend have same problem, he use vpn, and I use hotspot

[BasilDV · Accepted solution]

Hi @angelic0519 

Welcome to the Community!

We were able to locate your account using your community details and tested the line, but was not able to detect any fault.

The modem/router also shows that it's been stable and connected for more than a day now.

Are you using a WiFi or a Wired connection? Did you notice any changes in the light status of the modem/router when you experienced the dropouts?

If you are using a WiFi connection, please check the articles that we've created to improve your network.

• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it?

Let us know how it goes.

BasilDV

[lingzeng3]

Yes, I agree. I'm having the same problem.

[Shane]

Hi @lingzeng3,

Let us help and get to the bottom of this. Could you shoot us a PM with your details so we can proceed with the initial investigation.

How to send a PM? 

Regards,

Yes, I agree. I'm having the same problem.