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Continuous disconnection,

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angelic0519
Level 2

The network is continuously broken and cannot be carried on, only have 3 min conection

 

If the problem cannot be solved, why do I still need TPG

 

my friend have same problem, he use vpn, and I use hotspot

1 ACCEPTED SOLUTION

Accepted Solutions
BasilDV
Moderator

Hi @angelic0519 

 

Welcome to the Community!

 

We were able to locate your account using your community details and tested the line, but was not able to detect any fault.

The modem/router also shows that it's been stable and connected for more than a day now.

Are you using a WiFi or a Wired connection? Did you notice any changes in the light status of the modem/router when you experienced the dropouts?

 

If you are using a WiFi connection, please check the articles that we've created to improve your network.

Let us know how it goes.

BasilDV

View solution in original post

1 REPLY 1
BasilDV
Moderator

Hi @angelic0519 

 

Welcome to the Community!

 

We were able to locate your account using your community details and tested the line, but was not able to detect any fault.

The modem/router also shows that it's been stable and connected for more than a day now.

Are you using a WiFi or a Wired connection? Did you notice any changes in the light status of the modem/router when you experienced the dropouts?

 

If you are using a WiFi connection, please check the articles that we've created to improve your network.

Let us know how it goes.

BasilDV

View solution in original post