DSL Link Down issue

[roylam000]

Hi there,
I've been encountering "DSL Link Down" issue  ADSL+ for a couple of months.
Similar to this case -> https://community.tpg.com.au/t5/Broadband-Internet/FTTN-Frequent-dropouts/td-p/2153
 
To be fair, ADSL was also a bit unstable with similar issue recently, but the disconnects continued 

I've spoke to helpdesk (27th DEC 2022),  the guy did the link test and said he didn't see any issues.
There was nothing changed, I'm still getting an average of 6-8 dropouts everyday 
 below is my log text:

2022-12-27 16:55:39 [5] DHCPD: Recv REQUEST from BE:EA:EA:716:CD
2022-12-27 16:55:39 [5] DHCPD: Send ACK to 192.168.1.104
2022-12-27 16:56:14 [5] DHCPD: Recv DISCOVER from BE:42:68E:27:39
2022-12-27 16:56:14 [5] DHCPD: Send OFFER with ip 192.168.1.111
2022-12-27 16:56:15 [5] DHCPD: Recv REQUEST from BE:42:68E:27:39
2022-12-27 16:56:15 [5] DHCPD: Send ACK to 192.168.1.111
2022-12-27 16:57:59 [5] System: DSL link down
2022-12-27 16:58:02 [3] PPP: ppp1 User request
2022-12-27 16:58:02 [3] PPP: ppp1 LCP down
2022-12-27 16:58:02 [4] PPP: ppp1 LCP down
2022-12-27 16:58:02 [6] PPP: ppp1 sent [LCP TermReq id=0x3 "User request"]
2022-12-27 16:58:09 [3] PPP: ppp1 User request
2022-12-27 16:58:09 [6] PPP: ppp1 sent [LCP TermReq id=0x4 "User request"]
2022-12-27 16:58:09 [3] PPP: ppp1 User request
2022-12-27 16:58:09 [3] PPP: ppp1
2022-12-27 16:58:09 [5] VoIP: disable SIP stack due to intf IP is 0.0.0.0
2022-12-27 16:58:09 [5] System: DSL training G.994
2022-12-27 16:58:26 [5] System: DSL training G.994
2022-12-27 16:58:41 [5] System: DSL training G.993 started
2022-12-27 16:59:34 [5] DHCPD: Recv DISCOVER from 28:9C:6E:88:7B:02
2022-12-27 16:59:34 [5] DHCPD: Send OFFER with ip 192.168.1.100
2022-12-27 16:59:34 [5] DHCPD: Recv REQUEST from 28:9C:6E:88:7B:02
2022-12-27 16:59:35 [5] DHCPD: Send ACK to 192.168.1.100
2022-12-27 16:59:38 [5] DHCPD: Recv REQUEST from C0:25:E9:10:BE:5B
2022-12-27 16:59:38 [5] DHCPD: Send ACK to 192.168.1.117
2022-12-27 17:00:10 [5] DHCPD: Recv INFORM from C0:25:E9:10:BE:5B
2022-12-27 17:00:48 [5] System: DSL training G.993 channel analysis
2022-12-27 17:00:48 [5] System: DSL link up
2022-12-27 17:00:53 [6] PPP: ppp1 sent [PADI Host-Uniq(0x00005c92)]
2022-12-27 17:00:53 [6] PPP: ppp1 sent [LCP ConfReq id=0x1 <mru 1480> <magic 0xfcd9b6d2>]
2022-12-27 17:00:53 [6] PPP: ppp1 rcvd [LCP ConfReq id=0x1 <mru 1492> <auth pap> <magic 0xc6f840b6>]
2022-12-27 17:00:53 [6] PPP: ppp1 sent [LCP ConfAck id=0x1 <mru 1492> <auth pap> <magic 0xc6f840b6>]
2022-12-27 17:00:53 [6] PPP: ppp1 rcvd [LCP ConfNak id=0x1 <mru 1492>]
2022-12-27 17:00:53 [6] PPP: ppp1 sent [LCP ConfReq id=0x2 <mru 1492> <magic 0xfcd9b6d2>]
2022-12-27 17:00:53 [6] PPP: ppp1 rcvd [LCP ConfAck id=0x2 <mru 1492> <magic 0xfcd9b6d2>]
2022-12-27 17:00:53 [6] PPP: ppp1 sent [LCP EchoReq id=0x0 magic=0xfcd9b6d2]
2022-12-27 17:00:53 [6] PPP: ppp1 sent [PAP AuthReq id=0x1 user="roylam000@tpg.com.au" password=<hidden>]
2022-12-27 17:00:53 [6] PPP: ppp1 rcvd [LCP EchoRep id=0x0 magic=0xc6f840b6]
2022-12-27 17:00:53 [6] PPP: ppp1 rcvd [PAP AuthAck id=0x1 ""]
2022-12-27 17:00:53 [6] PPP: ppp1 sent [IPCP ConfReq id=0x1 <addr 0.0.0.0> <ms-dns1 0.0.0.0> <ms-dns2 0.0.0.0>]
2022-12-27 17:00:53 [6] PPP: ppp1 rcvd [IPCP ConfReq id=0x1 <addr 10.20.26.6>]
2022-12-27 17:00:53 [6] PPP: ppp1 sent [IPCP ConfAck id=0x1 <addr 10.20.26.6>]
2022-12-27 17:00:53 [6] PPP: ppp1 rcvd [IPCP ConfNak id=0x1 <addr 220.245.168.209> <ms-dns1 203.12.160.35> <ms-dns2 203.12.16
2022-12-27 17:00:53 [6] PPP: ppp1 sent [IPCP ConfReq id=0x2 <addr 220.245.168.209> <ms-dns1 203.12.160.35> <ms-dns2 203.12.16
2022-12-27 17:00:53 [6] PPP: ppp1 rcvd [IPCP ConfAck id=0x2 <addr 220.245.168.209> <ms-dns1 203.12.160.35> <ms-dns2 203.12.16
2022-12-27 17:00:55 [5] VoIP: enable SIP stack due to intf(220.245.168.209) is up.
2022-12-27 17:00:55 [6] VoIP: get ip(172.26.0.34) for domain(uni-v1.tpg.com.au)
2022-12-27 17:00:55 [6] VoIP: get ip(172.26.0.97) for domain(uni-v1.tpg.com.au)
2022-12-27 17:00:55 [6] VoIP: get ip(172.26.0.98) for domain(uni-v1.tpg.com.au)
2022-12-27 17:00:55 [6] VoIP: get ip(172.26.0.82) for domain(uni-v1.tpg.com.au)
2022-12-27 17:00:55 [6] VoIP: get ip(172.26.0.81) for domain(uni-v1.tpg.com.au)
2022-12-27 17:00:55 [6] VoIP: get ip(172.26.0.33) for domain(uni-v1.tpg.com.au)
2022-12-27 17:00:56 [6] VoIP: get ip(172.26.0.34) for domain(uni-v1.tpg.com.au)
2022-12-27 17:00:56 [6] VoIP: get ip(172.26.0.97) for domain(uni-v1.tpg.com.au)
2022-12-27 17:00:56 [6] VoIP: get ip(172.26.0.98) for domain(uni-v1.tpg.com.au)
2022-12-27 17:00:56 [6] VoIP: get ip(172.26.0.82) for domain(uni-v1.tpg.com.au)
2022-12-27 17:00:56 [6] VoIP: get ip(172.26.0.81) for domain(uni-v1.tpg.com.au)
2022-12-27 17:00:56 [6] VoIP: get ip(172.26.0.33) for domain(uni-v1.tpg.com.au)
2022-12-27 17:00:57 [6] VoIP: get ip(172.26.0.34) for domain(uni-v1.tpg.com.au)
2022-12-27 17:00:57 [6] VoIP: get ip(172.26.0.97) for domain(uni-v1.tpg.com.au)
2022-12-27 17:00:57 [6] VoIP: get ip(172.26.0.98) for domain(uni-v1.tpg.com.au)
2022-12-27 17:00:57 [6] VoIP: get ip(172.26.0.82) for domain(uni-v1.tpg.com.au)
2022-12-27 17:00:57 [6] VoIP: get ip(172.26.0.81) for domain(uni-v1.tpg.com.au)

there is many times dropouts everyday,

Please advise.
Thanks!

Roy

[roylam000]

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[Mc_Gerald]

Hi @roylam000, flick us a private message with your account details and let's have a look at your service. 

[roylam000]

Thanks mate, the technician had come to my home and checked out the issue, it is because my modem broken, that’s why the signal is unstable , then can I have a new one from you guys? The huawei one thank you

[Shane]

Hi @roylam000,

We no longer supply Huawei modems. The make and model of the modem we provide depends on the available stock and compatibility of the type of connection you have, brand new modem cost $99.95 + $10.00 shipping fee. If you wish to proceed, shoot us a PM with your details.

How to send a PM? 

Regards,

Thanks mate, the technician had come to my home and checked out the issue, it is because my modem broken, that’s why the signal is unstable , then can I have a new one from you guys? The huawei one thank you

[roylam000]

Hi Shane, I brought a new one form store.
However, I have setting all done in the router,like this page >> https://support.tpg.com.au/how-set-tp-link-archer-vr400-nbn-fttbn
But the connection still failed, i habe no idea about this, can someone helps?

[Shane]

Hi @roylam000,

Could you shoot us a PM with your details to better understand the situation, at the same time post a screenshot of the current internet settings of the modem on this thread.

Regards,

Hi Shane, I brought a new one form store.
However, I have setting all done in the router,like this page >> https://support.tpg.com.au/how-set-tp-link-archer-vr400-nbn-fttbn
But the connection still failed, i habe no idea about this, can someone helps?

[roylam000]

I sent message to you

[roylam000]

It has been a week without network at home, is it a normal time to wait? I don’t know why don’t tell a technician to come my home and check all those things again, I just want to change to other provider now, it is disappointed to me, I have been use tpg for 6-7 years, only broken once modem, I have to pay $110 for the new modem

[BasilDV]

Hi @roylam000

Our team tried to call you yesterday to discuss the case, but you were unreachable.

Kindly advise us of your available time to receive a call and we'll arrange it for you..

BasilDV