DSL Not connecting

[KarlB]

Hi @6584769,

I don't think that is going to auto Config for some reason. Here is a guide to step from the config manually.

https://community.tpg.com.au/t5/Modems-and-Devices/How-to-set-up-your-TP-Link-VR1600v-modem/m-p/709#...

Regards,

Karl

[6584769]

No luck still

[KarlB]

Hi @6584769,

See how you go with that setup guide, if you have problems I have requested for one of our Call Centre staff to give you a call to continue troubleshooting. They should be in contact later on today. I think will be a little easier to continue over the phone. I think we have exhausted all the troubleshooting we can do here on Community.

Kind regards,

Karl

[6584769]

Can i ask my user name? Is it the same tpg account access username and password?

[KarlB]

You can get your password from here and I'll PM you your username.

https://cyberstore.tpg.com.au/forgot_password.php

[6584769]

Hi,

Yes, I got it connected now.

Thank you. Still not sure what was the reason behind

[KarlB]

Hi @6584769,

I'm glad to hear you are finally up and running.

Thanks,

Karl