We have just moved apartments, and prior to the move TPG advised me a technician was coming last Saturday. No technician ever arrived. When I called up I was told that a technician had never been booked.
I was then informed that it would be 1 month before an NBN technician could be arranged to assess a line issue.
My partner and I have been working from home now for over a year (due to the pandemic). We were promised a connection last Saturday. A lack of internet connection during the pandemic is putting our livelihoods on the line.
Apparently our issue has been tagged as high priority, but several days after that I am yet to receive an update.
We need this situation to be resolved as soon as possible. I’m about to contact the telecommunications ombudsman if I don’t receive a reasonable response shortly. I suggest anyone else affected by this issue consider contacting the ombudsman.
I understand that TPG are being held up by the NBN company, but that does not explain why I was misled about the initial technician booking.
What is TPG doing to rectify this situation? Are you able to provide alternative connection options? Compensation? Daily updates as the situation unfolds?
The NBN company notice is basically useless.
“During the implementation of a new workforce scheduling program we’ve encountered some unexpected challenges, which we are currently working through”
What challenges? How are they working through them? When will they be resolved?
