Hi @garoser,
Thanks for sending me your details. I was able to locate the account I can see that the issue is now being handled by our Complaints Resolution Team. We have identified that the issue is with the network controlled by the NBN co. I can see that you have been in contact with them yesterday and gave the current update, we'll raise this with the assigned Complaints Resolution Case Manager handling this case for additional reference on the ongoing investigation. Updates will be provided via SMS or Phone call when it becomes available.
We apologise for any inconvenience.
And this continues, with no resolution in sight. The days of waiting, promised calls that don't eventuate and now an NBN technician who just shows up unscheduled and unannounced when nobody is at home.
5 May 2021 appointment between 8AM and 12 midday. NO SHOW
10 May 2012 appointment between 8AM and 12 midday. NO SHOW
11 May 2012 appointment between 1PM and 5PM. NO SHOW
14 May 2021 appointment between 8AM and 12 midday. NO SHOW. NO CALL.
Called TPG 12:30 Told to wait at home. Told NBN technician will call. NO CALL
Called TPG 14:10 Told to wait at home until 5PM - technician running late. Promsied a callback with update at 16:00. NO CALLBACK
Called TPG 16:15 Told to wait at home until 7PM - technician running late.
Spent 58 minutes waiting on phone to escalate with supervisor.
Promised at 15:18 that supervisor would call me back in one hour with technician update and complaint process. NO CALLBACK
Contacted by Toni(?)(supervisor) at ~19:00. Promised to follow up with NBN and get back to me same night or following morning at the latest. NO CALLBACK
Toni offered a wireless solution to get us through 3 months.
17 May 2021 Called TPG at 13:30.
No information available from NBN. No explanation of why there was no callback from TPG on Friday or Saturday. No plan except to wait for NBN Co to update their case. Requested an update tomorrow, Tuesday, and number was confirmed and a callback promised. NBN connection dropping through early afternoon.
18 May 2021 8:30PM text from NBN offering NBN technican between 8AM and 12 midday 19 May 2021. Not seen until next morning.
19 May 2021 Appointment scheduled for Friday 21 May 2021 between 8AM and 12 midday.
Call from NBN Co. technician at 15:37. "Is someone at home, I am about to visit?" Unanounced, unscheduled. I requested that he work up to the external wall box and call me back with any results. NO CALLBACK.
Called TPG at 15:44. No information available. NBN technician still booked for Friday morning, no booking for today. Will call me back with further information. NO CALLBACK.
