EMAIL POST OFFICE NOT WORKING

[louismarion]

Access to email is not working this morning (16/09/2019). This is exactly what happened last Saturday .

TPG does not appear to know that something uis wrong.

This is the message you get when you try to long in.

Database Connection Failed

Atmail could not communicate to the database resulting in an error. To continue please check the following:

• Database username and password are correct
• Hostname is authorized to connect to the database server
• The software has been installed correctly and the database schema created
• Validate your database connection details in the file config/dbconfig.ini

The error message returned from the server includes:

SQLSTATE[42000] [1203] User atmail already has more than 'max_user_connections' active connections

Once the database connection details have been resolved, reload your browser to continue with the session.

SQLSTATE[HY000]: General error: 144 Table './atmail/Log_Login' is marked as crashed and last (automatic?) repair failed

[hatho]

This has also happened several times in the last 2 weeks (at least 4 times for me).  It comes good later on, however, no explanation regarding the reason for this happening. It maybe because of the amount of junk mail that is coming into the mailboxes at the moment.

[Anonymous]

Hi @louismarion and hatho, we apologise for the inconvenience this email outage has caused you.

The unplanned email outage has been resolved and your email should be properly working now.

You can view the outage details here: http://tpg.com.au/servicestatus.php?category=31&timeframe=last24

Let us know if the issue persists, so we can investigate further. Thank you.

[zackii]

This is still happening .. 1st March 2021 

Service Status says "No Issues"

When can we get a proper "fix"?

Database Connection Failed

Atmail could not communicate to the database resulting in an error. To continue please check the following:

• Database username and password are correct
• Hostname is authorized to connect to the database server
• The software has been installed correctly and the database schema created
• Validate your database connection details in the file config/dbconfig.ini

The error message returned from the server includes:

Unable to connect to database server.

[BasilDV]

Hi @zackii

We've responded to your previous post here.

Please send me a PM with your TPG username or customer ID number to assist you accordingly.

BasilDV