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Email Filtering/Missing Emails

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Moderator

Hi @drbob,

 

As advised by our postmaster the sender of the email may need to adjust some of the features on their email marketing links so the system will not detect them as a phishing email.

 

Let us know should you require further assistance.

 

Cheers!

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Level 5

Can you please advise which features are problematic so that I can forward these details to the sender?

 

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Moderator

Hi @drbob,

 

We inquire this to our Postmaster. We'll provide you an update on this thread when it becomes available. Cheers!

 

 

Regards,

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Level 5

Hi,

Is there any update on this issue?

I have recently received a letter via Australia Post from Computershare in which I was advised that they attempted unsuccessfully to contact me via my tpg email.

Can you please get back to me on this asap? Previously there was mention of my asking the sender to change some things to avoid being mis-identified as a "phising attack" but no details were provided.

I would rather receive lots of junk than miss an important email.

Regards,

Robert

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Moderator

Hi @drbob,

 

I'm sorry to learn that the issue remains to be resolved. You will need to advise the sender that the messages are being detected as phishing emails. This will allow the sender to review the content of their emails and make the necessary adjustments.

 

Regards,

Will

Level 5

Hi Will,

Can you please advise what specifically they need to avoid including in their emails? What did the email filter(s) used by the postmaster use to reject the emails?

Regards,

Robert

 

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Moderator

Hi @drbob,

 

Our Postmaster checked this further and made some adjustments. Would it be possible to have the sender resend the email to see if you can receive it?

 

Let us know how it goes.

 

Regards,

Will