TPG Community

Get online support

Email Filtering has changed

Level 2

Lately I have been seeing emails go into my Spam folder in the TPG Webmail that I have been recieveing for years. Its not just a few, but a lot of emails that I previously recieved in my inbox are now being sent to SPAM by TPG.

I have attempted to change the Spam/Junk filter to prevent this and I have actually even turned it off now to see what happens, and I am still seeing emails that I want going to SPAM.

The only way I can stop them going to SPAM is to set up an individual filter for each email address which is very time consuming and frustrating.

Whats changed??


Hi @tads1981 


Thanks for raising this to our attention.

We'd like to look into your account for better understanding of the situation and raise it to our Post Masters if needed.

Please send me your TPG username or customer ID number via PM to assist you accordingly.



Level 2

How do I reply by PM????

Level 15

@tads1981 . To send a PM, please refer to this link: How do I private message (PM) in the community