Error unresolved still on FTTN NBN internet

[petpunkf]

Been having issues since moving to new home. Internet not working again after resetting with pin following advice of tech support. Vx220 g2v modem appears to be waiting for tpg reconfiguration. Getting message on browser that new broadband equipment is waiting to be automatically configured

[alanguide]

After my long experience with FTTN when faulty copper joints were the cause of intermittent dropouts over the years, I am profoundly suspicious of that as a cause.

[BasilDV]

Hi @petpunkf 

Have you configured the modem/router with your TPG credentials?

Check this article that will guide you on how to manually configure your device.

• https://community.tpg.com.au/t5/Modems-and-Devices/How-to-set-up-your-TP-Link-VR1600v-modem/m-p/709#...

If done and you are still experiencing issues, please send us a private message with your account details.

BasilDV