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Everytime i try log in, it doesn't register

apyleanne
Level 2
Trying to log in and change router frequency but I can't log in!
11 REPLIES 11
david64
Master

Hi @apyleanne . Do you get the router login screen?

What happens when you enter the userid and password that is on the label on the router?

What model router is it?

apyleanne
Level 2
No, I don't get a login screen. I wouldn't know where to start. I did google one, tp link. But it said I wasn't connected to them.
david64
Master

@apyleanne . What is the model of your wifi router?

 

Do you have internet access at the moment?

 

When you say "router frequency", what do you mean? Are you wanting to change a wifi setting?

apyleanne
Level 2
Yes I do, I want to change the band steering, I think that's what it's called?
apyleanne
Level 2
This is what in trying to do.
alanguide
Level 7

My VX420 automatically uses both 2.4 and 5 bands. If you have the WiFi app on your smartphone choose 'Channels' and you will be able to confirm.

david64
Master

@apyleanne . This is easier if you use your ethernet computer.

In your browser, in the address field, enter:

192.168.1.1

This gets the router login screen.

The userid is   admin   in lower case.

The password is the Default Password shown on the label in fhe photo. It is case sensitive.

You will have to look for Band Steering. Disable it. Then change the 5GHz SSID by adding   -5G  

Then save. You should see 2 networks on your wifi device.

apyleanne
Level 2
It says password incorrect.

I did use the word admin, lower case
david64
Master

@apyleanne . 

The userid is   admin   in lower case.

The password is the Default Password shown on the label in the photo. It is case sensitive.