Extreme packet loss - jitter

[bsgmartin]

I am experiencing massive data loss. I have been going through 5 gig of downloads a day and I can't figure out why. I couldn't download this much if I tried.

I have run a heap of virus scanners and it is still happening.

[Joseph_D]

@bsgmartin Can you post the ping test result and trace route to tpg.com.au & to an international site?

[bsgmartin]

Hi,

Please see below.

I am still going through massive downloads - and have had my laptop turned off.

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\B>
C:\Users\B>ping tpg.com.au

Pinging tpg.com.au [203.26.27.38] with 32 bytes of data:
Reply from 203.26.27.38: bytes=32 time=22ms TTL=125
Reply from 203.26.27.38: bytes=32 time=23ms TTL=125
Reply from 203.26.27.38: bytes=32 time=22ms TTL=125
Reply from 203.26.27.38: bytes=32 time=23ms TTL=125

Ping statistics for 203.26.27.38:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 22ms, Maximum = 23ms, Average = 22ms

C:\Users\B>ping guardian.co.uk

Pinging guardian.co.uk [151.101.0.233] with 32 bytes of data:
Reply from 151.101.0.233: bytes=32 time=11ms TTL=59
Reply from 151.101.0.233: bytes=32 time=11ms TTL=59
Reply from 151.101.0.233: bytes=32 time=9ms TTL=59
Reply from 151.101.0.233: bytes=32 time=10ms TTL=59

Ping statistics for 151.101.0.233:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 9ms, Maximum = 11ms, Average = 10ms

C:\Users\B>

[BasilDV]

Good day @bsgmartin,

The ping test results seem passing. Could you please try this additional test to help us with the investigation.

CONTINUOUS PING:

    To conduct a continuous ping, ensure that none of your other PCs are doing internet activity.
        Open up the command prompt of one of your PCs.
        Then kindly conduct ping tests to the following:
         
            Modem Gateway (depending on the make&model of the modem, example: 192.168.1.1)
            Command: ping 192.168.1.1 -n 1000
            TPG website: tpg.com.au
            Command: ping tpg.com.au -n 1000

    Wait for the test to finish and for the PING STATISTICS, found at the end, to show up.
    Just post a screenshot or a copy of the PING STATISTICS.


TRACEROUTE

    To conduct a trace route,
        On your command prompt, type "tracert <URL of website>".
            TPG website
            Command: tracert tpg.com.au

    Wait for the traceroute to finish and take a screenshot of the results.

Kind regards,