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Hello,
Today I am expericing packlet and ping spikes within games. I have reset my modem, and it didn't do anything.
Here are my stats:
Ping statistics for 203.26.27.38:
Packets: Sent = 1000, Received = 994, Lost = 6 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 5ms, Maximum = 22ms, Average = 6ms
Ping statistics for 192.168.0.1:
Packets: Sent = 1000, Received = 1000, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 4ms, Average = 0ms
Hi @tlai
Are you still experiencing issues with your service?
If yes, is it time specific or random?
BasilDV
Hi @BasilDV,
I am not sure it is related with the rain that is happening, but it does seem to be periodic.
Yesterday after a few hours it seemed to be okay.
Right now i've run the same tests just to the modem/router and to tpg and there still seems to be some packetloss.
Ping statistics for 192.168.0.1:
Packets: Sent = 1000, Received = 1000, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 3ms, Average = 0ms
Ping statistics for 203.26.27.38:
Packets: Sent = 2833, Received = 2825, Lost = 8 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 5ms, Maximum = 46ms, Average = 6ms
The weather is forcasted to rain all week... so let's see how it goes.
1pm 14/7/20 it's definately still happening, I was in a game when I was running this and every ping spike on a local server, equals to a timeout on the ping.
Ping statistics for 203.26.27.38:
Packets: Sent = 974, Received = 968, Lost = 6 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 5ms, Maximum = 14ms, Average = 6ms
Hi @tlai, we'd like to arrange one of our senior technical specialists to contact you for assistance. Please send us a private message with your best contact number and most convenient time to receive a call tomorrow.
To send a PM, please refer to this link: How do I private message (PM) in the community
Hi @tlai,
We arranged one of our Technicians to contact you tomorrow between 10-12NN AEST. Make sure to keep your mobile phone available for the call and let us know how it will go.
Cheers!
@Anonymous
Thanks, I have received the call just now. As the issue seems to periodic, normallly lasting a few hours, they told me to monitor the situation for now and to let them know if there's further issues, where they can more testing on their side.
Thanks
This this is happening again 16/7 8:30-9pm.
Ping statistics for 203.26.27.38:
Packets: Sent = 957, Received = 950, Lost = 7 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 5ms, Maximum = 14ms, Average = 6ms
10:47 PM
Ping statistics for 203.26.27.38:
Packets: Sent = 1000, Received = 991, Lost = 9 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 5ms, Maximum = 46ms, Average = 6ms
I don't think I can do anything else on my end.
Hi @tlai,
I re-open the previous escalated fault from our Technical Team and arranged them to contact you tomorrow between 8-9PM AEST to make a real-time test in the event the issue will occur again.
Regards,
This this is happening again 16/7 8:30-9pm.
Ping statistics for 203.26.27.38:
Packets: Sent = 957, Received = 950, Lost = 7 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 5ms, Maximum = 14ms, Average = 6ms
10:47 PM
Ping statistics for 203.26.27.38:
Packets: Sent = 1000, Received = 991, Lost = 9 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 5ms, Maximum = 46ms, Average = 6ms
I don't think I can do anything else on my end.
@Anonymous
Thanks. As the issue seems to be perioidc hopefully they can find something from the testing.
During these times, the speed itself isn't affected.
Thanks