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FTTB Sydney NSW Packetloss

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Moderator

Thanks for sending us additional information related to this issue. We will pass this to our Engineering Team and advise them to monitor the connection for the next 24hrs to ensure the issue will not occur again. Expect them to reach you in the event update becomes available. Let us know should you require further assistance. 

 

 

I noticed TPG tried to call me at 8:57pm but I missed the call.

 

Looking at my logs it seems like the issue seems to have fixed itself at 9pm (As have haven't had any packloss in the last 40mins). This time lasting 3 hours.

 

tpg 9.30pm.png

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Level 1d

Hello,

At 12:50am, the issue is back.

tpg 2am.png

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Moderator

We have advised our Engineering Team about this and the case engineer will contact you to discuss the progression of the case. Kindly await further updates within the day.

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Level 1d

Great thanks.

 

It is still happeneing at 10am. 

 

tpg 2am.png

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Level 1d

A TPG technician is coming tomorrow to look at the the MDF and line. Hopefully they find something.

 

After miday today, the packetloss has stopped, this time spanning over approx 12 hrs.

 

Thanks

30.7.20 1pm.PNG

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Moderator

Our Engineering Team is closely monitoring your case and the case engineer will be in touch as soon as a new update becomes available. Let us know should you have further queries.

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Level 1d

The techcian came by today, and of course, they come when I'm not having issues.

 

They reterminated the copper cable and told me to continue to monitor it. There was no point looking at the MDF as I am not having issues at the moment.

 

I will monitor the connection and see if it happens again. 


Thanks

 

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Level 1d

Hello,

1/8 update.

 

I've had 3 disconnections in 10mins.

It looks like it dropped out / pings increased at 6:30am and then it looks like it reconnected again at 10:30am.

The thick red lines are dropouts. The one at 4pm yesterday would be when the technician came.

1.8.20.png

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Moderator

Hi @tlai

 

Thanks for the update.

 

We'll forward this to our Engineers for further investigation.

 

BasilDV

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Level 1d

Thanks.

 

This is the past hour:

 

1.8.20 1pm.png

And edit: Seemed to have cleared up at 2:10 pm. Now to see when it comes back...

1.8.20 4pm.png