FTTB outage Sylvania

[Mark51]

My internet has been down all morning - from 6am. Now 11:45am. Test says no internet connection. Rebooted no change. Outage website says no issues. I’ve lodged a fault online , but no response.

[Mark51]

Unfortunately no response to lodged fault, and no answer on phone (on hold 40 minutes) - unacceptable response from telco - not surprising but how is anyone supposed to get things fixed?!?

[Mark51]

On a brighter side, while I’m waiting on hold I got an email from TPG to congratulate me for achieving Level 3 status for my contributions to the TPG Community!! 🙄 Woo hoo!!

[Mark51]

Finally got through on call. Line tested and modem rebooted. No luck. Now with tech support.

[BasilDV]

Hi @Mark51 

We'd like to have a better understanding of the situation and see how can we help.

Just send us a private message with your account details and will take it from there.

BasilDV

[Mark51]

My internet came back online tonight. Don’t know why or how, but hey!

[Ahra_G]

We're glad to know that your service is now up and running, @Mark51!  

We recommend to always visit our Service Status page to check for maintenance/outage: https://support.tpg.com.au/servicestatus

Please don't hesitate to reach out should you require any assistance.