FTTC nbn connection light flashing blue and clicking

[peterm78]

My FTTC internet connection has been out since yesterday. The "chain" light on the NBN ncd keeps flashing and there is a clicking sound. I have rebooted the the modem and the ncd. I have also done a reset on the ncd and waited over an hour still no connection.

What other trouble shooting steps can I take?

[Aubrey]

Hi @peterm78, welcome to TPG Community!

Continuous flashing of the RPF light could indicate a network fault. We'd like to take a closer look into and create a ticket for you. Please send us your details like the username or customer ID via private message.

Thanks,

Aubrey

[BasilDV]

Thank you @peterm78.

We've tested the line and was able to detect a possible fault within the NBN network.

This has been raised to our Engineering team for further investigation and someone will be in touch with you within 24 to 48 hours.

BasilDV

[peterm78]

Thanks BasilDV.

[BasilDV]

Hi @peterm78 

We understand that our team has been in touch and booked an NBN technician to help us with the investigation.

Further updates will be provided by your assigned Engineer once available.

BasilDV