Well if its any constellation, you are not alone.
I Decided to take the plunge and get connected with NBN, after i found my ISP offered better service for cheaper.
New router was issued and the technician arrived on Friday 21st Feb to install.
I was sick, so was still connected via the ADSL.
On Saturday i decided to switch everything over and finally start experiencing home internet greater than 7Mbps.
I noticed a few drop outs, so I thought something was wrong. Call the service provider. Maybe i did something wrong.
Suspecting the ADSL and NBN were both runninng (2 connections), i was informed i had to wait until I got the email that the transfer had fully been completed.
So many drop outs on Sunday, I used up my 4G instead.
Monday the confirmation was received.
Switch ADSL off....drop outs continued with NBN.
NBN box was power cycling going from 4 solid lights to 1 blinking....2 blinking....3 blinking....4 blinking. Fetch connected via LAN, phone via Wi-Fi. Fetch says streaming interrupted. Check internet. Wi-Fi says "internet not available".
Call service provider..run all diagnostics and refreshes, but kept noticing drop outs. Suspected faulty NBN box (as some of the China shipments were known faulty).
Technician sent Tuesday 8am with instruction to replace faulty box.
NBN Co sends out kid who runs diagnostics and says it was the unnecessary installation of a HIP-2H splitter causing the fault.
Checks the cables and connections, installs a new (LVA) lower value attenuator plug and says i shouldn't have further issues.
(DOES NOT REPLACE BLACK NBN BOX)
20 mins later....drops out again. And again. Every 5 minutes.
NBN box has 4 solid lights
Router (TPLiNK) has power, Wi-Fi, lan, wan, but no internet light. Eventually comes on...5 minutes offline....5 minutes online...repeat.
Call service provider again. Found out between Friday to Monday i had 197 drop outs, and 3 hours post 1nd techie....another 20.
(3 year old kid is now tearing my leg off as she cant watch paw patrol).
Again it was suggested the NBN box is faulty. They have escalated and 2nd level NBN Technician is sent.
LVL 2 tech me Tuesday night to confirm arrival at 8am yesterday. Says he sees this a lot and is sure its just the NBN box causing something the techs call "Flapping". Easy fix. Told the second techie couldnt replace unless NBN co give them permission (via a green light) to replace the black box. I said the first techie was an idiot and assumed i needed a splitter and the second tech didnt do as he was told.
He says that's quite common.
Technician arrived Wednesday morning (and SUPRRISE...happens to be the first techie from Friday)...changes NBN box...rechecks connectors and cables, runs diagnostics. I apologised for calling him an idiot but i just want this fixed.
So embarrassed that he leaves without saying bye and leaves the door open.
Since then ive had at least another 20 drop outs.
Same issue....4 NBN lights are solid green
Router has all lights except internet.
Connects for a bit and gone again.
I've done resets, reboots, checked outages, kept logs.
get ip(172.26.0.33) for domain(uni-v1.tpg.com.au)
IDTimeTypeLevelLog Content652020-02-27 05:28:05DHCPDNoticeSend OFFER with ip 192.168.1.106662020-02-27 05:28:05DHCPDNoticeRecv DISCOVER from 2C:F4:32:66:FB:BE672020-02-27 05:28:05PPPInformationppp3 rcvd [IPCP ConfReq id=0x1 <addr 10.20.21.188>]682020-02-27 05:28:05PPPInformationppp3 sent [LCP TermAck id=0x2]692020-02-27 05:28:05PPPWarningppp3 LCP down702020-02-27 05:28:05PPPErrorppp3 LCP down712020-02-27 05:28:05PPPInformationppp3 rcvd [LCP TermReq id=0x2]722020-02-27 05:28:05PPPInformationppp3 sent [IPCP ConfReq id=0x1 <addr 0.0.0.0> <ms-dns1 0.0.0.0> <ms-dns2 0.0.0.0>]
92020-02-27 05:27:15SYSTEMNoticeEWAN link down902020-02-27 05:27:10PPPInformationppp3 sent [PADI Host-Uniq(0x000065ef)]912020-02-27 05:27:10SYSTEMNoticeEWAN link up 1000 mbps922020-02-27 05:27:04DHCPDNoticeRecv INFORM from 8C:A9:82:58:CF:A4932020-02-27 05:27:01SYSTEMNoticeEWAN link down942020-02-27 05:27:00PPPInformationppp3 sent [PADI Host-Uniq(0x000065ef)]952020-02-27 05:26:56PPPInformationppp3 sent [PADI Host-Uniq(0x000065ef)]962020-02-27 05:26:54DHCPDNoticeSend ACK to 192.168.1.106
