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@Ahra_G wrote:
I've managed to run some remote tests and I don't see any line issues, however, I see connection drop outs due to over utilisation of your UL bandwidth.
I would like to see what excuse the TPG rep uses this time. Last time it was upload bandwith, now is it going to be download bandwidth? Because I have changed my upload to 700Kbps and yet there is still drop out.
I have seen posts that TPG has not purchased enough CVC bandwitdh for it's users, and it seems that this might be the actual case.
Considering my modem was not setup with QoS on arrival I had to do it because of constant drop outs. Now I only have 700Kbps upload and even reduing the download to 10000Kbps this still caused 3 dropouts in quick succession - on a SUNDAY. Hmm, maybe that's the problem, TPG. Why not tell your users not to use the internet so much on weekends because it will cause congestion on your network? I wonder how many users are having the same issue with their bandwitdh.
Another thing - how about pubilishing those bandwidth caps on your website for everyon to see? Considering this is the issue with NBN, it's not so much about speed, but HOW MUCH you can download at any given time. Doesn't matter how fast, if nothing can get through, IT DOESN'T MATTER!!!
I don't need a rep to call back TPG, I need you to fix your problem or you are going to lose a long term customer.
Oh, don't even think that the solution would be to bump me up to a higher tier, because it's NOT ABOUT SPEED! Give me the bandwidth data and then I'll make a decision. I'm tired of his BS.
Hi @chode0007
Bandwidth Utilization usually affects your service when your Online Activity Exceeds the allocation speed of your plan (NBN 12/1) the upload speed limitation is only up to 1Mbps, in case the upload speed will be maximized the other device(s) connected to the service may experience latency issue until the upload (i.e Uploading Photos on Instagram/Facebook etc) is done.
We've seen that your NBN Plan limitation has been discussed to you by one of our Technicians. Let us know should you require further assistance.
Regards, ,
Hi I am having the same issue will have 2 or 3 dropouts and NBN box reset itself this has been happening for awhile but not everyday need a solution for this, is this a common issue as these drop outs seem to be happening a fair bit
Hi @DaveDegen,
Welcome to the community!
If you're having issues with NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.
We have created this article that can guide you on How to Check for NBN Network Outage
If there are no known outages in your area you may perform basic troubleshooting, we did an article that you may find helpful see this link below.
Troubleshooting no internet connection
Regards,
Click your browser's Back button to continue.
Hi @Scolo71
We've tested the connection and can confirm the massive dropouts that you've experienced with the service.
We've escalated the case to our Engineering team for further investigation and an assigned Engineer will be in touch with you via SMS or phone call once an update becomes available.
BasilDV
My NBN service is dropping out for 5 to 10 minutes at a time. Some times this will happen several times a day, but on other occasions it is days between issues.
Dropouts today(17/2/2020) were around 15:03 and 16:57 AEDT The log entries from the modem look like this:
Mar 17 15:03:08 gateway DHCPD: Recv REQUEST from 5C:CF:7F:44:E8:E6
Mar 17 15:03:09 gateway DHCPD: Send ACK to 192.168.1.123
Mar 17 15:03:20 gateway PPP: ppp3 rcvd [LCP TermReq id=0x2]
Mar 17 15:03:21 gateway PPP: ppp3 LCP down
Mar 17 15:03:21 gateway PPP: ppp3 sent [LCP TermAck id=0x2]
Mar 17 15:03:25 gateway VoIP: disable SIP stack due to intf IP is 0.0.0.0
Mar 17 15:03:44 gateway PPP: ppp3 sent [PADI Host-Uniq(0x00003557)]
Mar 17 15:03:49 gateway PPP: ppp3 sent [PADI Host-Uniq(0x00003557)]
Mar 17 15:03:59 gateway PPP: ppp3 sent [PADI Host-Uniq(0x00003557)]
Mar 17 15:04:40 gateway PPP: ppp3 sent [PADI Host-Uniq(0x0000366d)]
Mar 17 15:04:45 gateway PPP: ppp3 sent [PADI Host-Uniq(0x0000366d)]
Mar 17 15:04:55 gateway PPP: ppp3 sent [PADI Host-Uniq(0x0000366d)]
Mar 17 15:05:36 gateway PPP: ppp3 sent [PADI Host-Uniq(0x00003777)]
Mar 17 15:05:41 gateway PPP: ppp3 sent [PADI Host-Uniq(0x00003777)]
Mar 17 15:05:51 gateway PPP: ppp3 sent [PADI Host-Uniq(0x00003777)]
Mar 17 15:06:30 gateway PPP: ppp3 sent [PADI Host-Uniq(0x00003881)]
Mar 17 15:06:34 gateway PPP: ppp3 sent [PADI Host-Uniq(0x00003881)]
Mar 17 15:06:44 gateway PPP: ppp3 sent [PADI Host-Uniq(0x00003881)]
Mar 17 15:07:24 gateway PPP: ppp3 sent [PADI Host-Uniq(0x00003997)]
Mar 17 15:07:29 gateway PPP: ppp3 sent [PADI Host-Uniq(0x00003997)]
Mar 17 15:07:39 gateway PPP: ppp3 sent [PADI Host-Uniq(0x00003997)]
Mar 17 15:08:17 gateway System: EWAN link down
Mar 17 15:08:25 gateway System: EWAN link up 1000 mbps
Mar 17 15:08:26 gateway PPP: ppp3 sent [PADI Host-Uniq(0x00003ab6)]
Mar 17 15:08:31 gateway System: EWAN link down
Mar 17 15:08:31 gateway PPP: ppp3 sent [PADI Host-Uniq(0x00003ab6)]
Mar 17 15:08:41 gateway PPP: ppp3 sent [PADI Host-Uniq(0x00003ab6)]
Mar 17 15:08:42 gateway System: EWAN link up 1000 mbps
Mar 17 15:09:20 gateway PPP: ppp3 sent [PADI Host-Uniq(0x00003bc8)]
Mar 17 15:09:20 gateway DHCPD: Recv DISCOVER from 5C:CF:7F:C8:15:76
Mar 17 15:09:20 gateway DHCPD: Send OFFER with ip 192.168.1.127
Mar 17 15:09:20 gateway DHCPD: Recv REQUEST from 5C:CF:7F:C8:15:76
Mar 17 15:09:20 gateway DHCPD: Send ACK to 192.168.1.127
Mar 17 15:09:24 gateway PPP: ppp3 sent [PADI Host-Uniq(0x00003bc8)]
Mar 17 15:09:34 gateway PPP: ppp3 sent [PADI Host-Uniq(0x00003bc8)]
Mar 17 15:09:34 gateway PPP: ppp3 sent [LCP ConfReq id=0x1 <mru 1480> <magic 0x6ce2da25>]
Mar 17 15:09:34 gateway PPP: ppp3 rcvd [LCP ConfReq id=0x1 <mru 1492> <auth pap> <magic 0x9b614200>]
Mar 17 15:09:34 gateway PPP: ppp3 sent [LCP ConfAck id=0x1 <mru 1492> <auth pap> <magic 0x9b614200>]
Mar 17 15:09:34 gateway PPP: ppp3 rcvd [LCP ConfNak id=0x1 <mru 1492>]
Mar 17 15:09:34 gateway PPP: ppp3 sent [LCP ConfReq id=0x2 <mru 1492> <magic 0x6ce2da25>]
Mar 17 15:09:34 gateway PPP: ppp3 rcvd [LCP ConfAck id=0x2 <mru 1492> <magic 0x6ce2da25>]
Mar 17 15:09:34 gateway PPP: ppp3 sent [LCP EchoReq id=0x0 magic=0x6ce2da25]
Hi @ianrc,
For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.
Check our Service Status page for any known outages.
If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage
If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: Troubleshooting No Internet Connection
Regards,
Ahra_G