Fttb outage 3002

[ababiolakis]

Outage for over an hour have been waiting on hold for almost 40mins now to and am yet to speak to an actual person.

Not please by current situation at all.

[BasilDV]

Hi @ababiolakis

To confirm if your service is affected by an unplanned or planned outage, you may visit our status page here.

We checked the account and it shows that the service is back online and running within specification.

Let us know if you need further assistance.

BasilDV

[ababiolakis]

It returned closer to 1am. 

Was on hold for over an hour last night before hanging up.

Outage still not listed on your link yesterday or even now which is rather frustrating.

Thanks anyway.

[ababiolakis]

SERVICE NOW DOWN AGAIN

[BasilDV]

Hi @ababiolakis

We are able to detect that the modem/router is online.

There's no fault detected on the line after running a line test.

If the issue recur, we'll arrange a call from our Tech team for real time testing.

Just send me a PM with your preferred time and best number to be contacted.

BasilDV