Gaming High Ping

[Fishingcats]

Hi from Gold Coast. 

I just switched to 5G home with TPG, but my game lag just jumped from 130-250ms. 

PingPlotter shows big lag at <<gcore2-100g.hkix.net (123.255.91.99)>> Screen attached. 

Please help. 

[Ahra_G]

Hi @Fishingcats, 

Let's further check on this. Please PM us with your customer ID or account number so  we can your connection. 

Thanks! 

Ahra_G

[Ahra_G]

Got it! I would just like to do some basic checks to isolate what's causing the issue. 

Would you mind taking a quick look on this article, then let me know if you have performed some of the steps indicated: 5G Home Broadband - Troubleshooting Speed issues

-Ahra_G

[Fishingcats]

No issue with up/download speed.

[david64]

@Ahra_G . I have a cabled NBN connection and my tracert to that address has the same stepped response time as this user, although my response times are slightly better.

[Fishingcats]

Yeah, I just switch over to tpg and find out the ping is much worse than my last ISP, they have some issues with the node for AUS to connect HongKong server. 

Thinking about switch back if this really not solvable.