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Hi @JakeRichards,
Welcome to the community!
Thanks for raising this to us. Dropouts usually occur on device(s) connected on 5G Wi-Fi due to compatibility of the device.
There is an article about difference of 2.4GHz and 5G available here.
We also did an article on how to improve your wireless connection available on these links.
Let us know how it will go.
Hi @JakeRichards,
We've checked the account and learned that there was an outage within the NBN network which affected your service. Their initial investigation indicates signal issues at a tap.
The attending field technician replaced the faulty optical receiver, which restored normal service to the end users.
We can now detect that your service has been stable for almost 2 days now.
Should you require further assistance, please let us know.
Kind regards,
BasilDV
Hi Jake,
From your description I think trying a different modem may help. Can you PM me with your preferred delivery address?
Kind regards,
Joseph D
Hi Jake,
Got it. Modem is shipped out today.
Cheers,
Joseph D