TPG Community

Get online support

High Latency from Perth to SEA server - COD and Dota 2

Highlighted
Level 3

Hi,

 

I have been experiencing high latency on both COD and Dota 2. Used to be normal ping at 60 to 70ping, but now is 400 ping on COD and 260 ping on Dota 2.

 

I have seen it in the TPG community that it's been solved, but the consultant on the phone is no help at all.

 

Please assist.


Thank you.

63 REPLIES 63
Highlighted
Level 2

Hi,

 

I'm having the same problem at the moment from Melbourne.

 

I would normall get around 100 ping, up to 150 ping on bad days. However, a few days ago it has spiked up to 270 ping and won't go back down.

I contacted TPG Support and they asked me to change my DNS (even though i knew that wouldn't do anything). They also told me they would call me the next day. They didn't...

 

anyway, a solution would really be appreciated.

Highlighted
Level 3

Hi arslanshero, 

 

Is that both the games? COD and Dota2? Is that SEA server for both games?

 

Cheers

Highlighted
Level 9

Could you do a tracert to the game server hostname or ip address at different times of the day. This will show where network delays are occurring. It could be routing problems.

Highlighted
Level 3

Hi David64,

 

how do you do that?

 

Cheers...

Highlighted
Level 9

How do you connect to the game? Is it www.somethingorother? 

In Windows, command window,     tracert    followed by web site or ip address

Do it for each game site that you use.

Linux has similar command.

 

Highlighted
Level 3

Hi David64,

 

How do i find the game IP address?

Highlighted
Level 1c

Hey,

 

Sorry to jump in on a post, I am also experiencing the exact same thing as you. Been playing Apex Legends on SIN server with almost no lag at all with about 100 ping. Then on Saturday onwards, its been unplayable at about 350+ ping. I believe the routing as change recently. 

My tracert:

Tracing route to 128.1.95.8 over a maximum of 30 hops

1 1 ms 1 ms 1 ms 192-168-1-1.tpgi.com.au [192.168.1.1]
2 9 ms 10 ms 8 ms 10.20.23.60
3 9 ms 10 ms 9 ms 27-32-160-65.static.tpgi.com.au [27.32.160.65]
4 22 ms 23 ms 23 ms 203-26-22-117.static.tpgi.com.au [203.26.22.117]
5 25 ms 19 ms 22 ms syd-apt-ros-int1-hu0-3-0-2.tpgi.com.au [203.29.134.3]
6 172 ms 173 ms 172 ms 100ge13-1.core1.sjc1.he.net [216.218.139.233]
7 174 ms 174 ms 177 ms 100ge1-1.core1.sjc2.he.net [184.105.65.114]
8 281 ms 280 ms 284 ms 100ge8-1.core1.tyo1.he.net [184.104.194.38]
9 348 ms 359 ms 346 ms 100ge11-1.core1.sin1.he.net [184.105.64.253]
10 356 ms 356 ms 357 ms 21859.sgw.equinix.com [27.111.228.183]
11 365 ms 360 ms 363 ms 104.254.115.27
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

Highlighted
Level 9

Do you play the games in your browser or is it a desktop icon where all the mechanics are hidden inside?

There's a web site www.dota2.com   and   www.callofduty.com   which could be the gaming sites.

You could just do:

tracert www.dota2.com

 

Highlighted
Level 3

Hi David,

 

This is for dota2.

Tracing route to cs139.can.transactcdn.com [198.7.31.139]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192-168-1-1.tpgi.com.au [192.168.1.1]
2 5 ms 5 ms 5 ms 10-20-25-63.tpgi.com.au [10.20.25.63]
3 52 ms 55 ms 56 ms 203-219-57-130.tpgi.com.au [203.219.57.130]
4 61 ms 60 ms 60 ms nme-apt-bur-dom1-po70.tpgi.com.au [202.7.162.205]
5 57 ms 58 ms 57 ms syd-gls-har-wgw1-be200.tpgi.com.au [203.221.3.71]
6 57 ms 57 ms 57 ms 203-219-107-194.static.tpgi.com.au [203.219.107.194]
7 * * * Request timed out.
8 66 ms 67 ms 77 ms 61-69-34-54.syd.static-ipl.aapt.com.au [61.69.34.54]
9 59 ms 65 ms 65 ms ae-91.core1.syy.lc3.n1cdn.net [152.195.226.137]
10 65 ms 66 ms 63 ms 198-7-31-139.edgecastcdn.net [198.7.31.139]

Trace complete.

 

This is for COD.

Tracing route to e11358.g.akamaiedge.net [23.40.245.173]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192-168-1-1.tpgi.com.au [192.168.1.1]
2 5 ms 5 ms 5 ms 10-20-25-63.tpgi.com.au [10.20.25.63]
3 48 ms 48 ms 48 ms per-apt-stg-crt1-be200.tpgi.com.au [203.219.57.193]
4 52 ms 52 ms 52 ms nme-apt-bur-crt1-be60.tpgi.com.au [203.219.57.13]
5 48 ms 48 ms 47 ms 202.7.173.217
6 48 ms 48 ms 48 ms 27-32-160-199.static.tpgi.com.au [27.32.160.199]
7 47 ms 48 ms 47 ms a23-40-245-173.deploy.static.akamaitechnologies.com [23.40.245.173]

Trace complete.

 

Then again, it looks fine to me...with ping stable..its just when i connect to SEA server...