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High ping on WOT Asia1 server

michawotton
Level 2

I've noticed the ping to the WOT Asia1 server (hosted in AWS ap-southeast-1 region in Singapore) has recently jumped from an average of about 130ms up to over 250ms and often hitting over 350 ms. 

When running tracert to the server in question, there's an abnormally high ping on the 3rd hop: 

Tracing route to ec2-13-215-137-152.ap-southeast-1.compute.amazonaws.com [13.215.137.152]
over a maximum of 30 hops:

  1     2 ms     1 ms     2 ms  192-168-68-1.tpgi.com.au [192.168.68.1]
  2    15 ms    21 ms    17 ms  syd-gls-har-lns1.tpgi.com.au [10.20.22.186]
  3   112 ms   113 ms   112 ms  syd-gls-har-crt3-be-200.tpg.com.au [203.221.3.103]
  4   112 ms   113 ms   112 ms  nme-apt-bur-crt1-be-40.tpgi.com.au [202.7.171.174]
  5   117 ms   113 ms   115 ms  per-apt-stg-crt1-be20.tpgi.com.au [203.219.57.14]
  6   119 ms   114 ms   119 ms  sin-eqx-aye-int1-Hu-0-0-0-20.tpg.com.au [203.219.107.114]
  7   230 ms   227 ms   230 ms  16509.sgw.equinix.com [27.111.228.87]
  8   245 ms   241 ms   241 ms  52.93.10.178
  9   238 ms   238 ms   235 ms  52.93.11.5
 10   257 ms   253 ms   252 ms  52.93.11.6
 11   247 ms   242 ms   246 ms  150.222.108.87
 12   288 ms   246 ms   252 ms  150.222.108.72
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19   247 ms   246 ms   248 ms  ec2-13-215-137-152.ap-southeast-1.compute.amazonaws.com [13.215.137.152]

Trace complete.

Then there is another large increase in ping when hitting Equinix at hop 7, but this is in line with expectations. 

I have observed this spike with all 5+ hosts I have tested that are located in the AWS ap-southeast-1 region. It's worth noting that I don't see this ping spike early in the route when connecting to Australian hosts, nor when connecting to hosts in the Azure Singapore region (which have a ping of around 110ms). 

1 REPLY 1
BasilDV
Moderator

Hi @michawotton 

 

Are you still getting high ping to Singapore?

 

If yes, please send us a private message with your account details for further checking.

 

BasilDV