Home Superfast Plan - Complimentary Speedboost email

[rc12]

Hi @Ahra_G 

I am also having the same issue as others, with the email advising the Speed Boost Gift on 9 Mar 21, but no speed increase seen yet (it remains at 50 Mbs), even through a wired connection. I will send you a PM with my user name.

I'd also like to thank TPG for offering the free upgrade for six months. It is very much appreciated.

Thank you.

[pnpjong]

We are having same issue -speed has not increased. Can you help please

[Shane]

Hi @lukemcnaught,

Thanks for sending us your details. We're able to locate the account using the given details and seen that your concern with the Complimentary speed boost has been escalated. The NBN Speed Gift project is ongoing still and on trial phase. Our network team is working to align the speed. No ETR yet is available.


Regards,

Hey all, I got the email too, but like everyone else, the speed hasn't increased. Any help would be appreciated.

Thanks,

[Shane]

Hi @mquan86

Thanks for sending us your details. We're able to locate the account using the given details and seen that your concern with the Complimentary speed boost has been escalated. The NBN Speed Gift project is ongoing still and on trial phase.  Our network team is working to align the speed. No ETR yet is available.

Regards,

@mquan86 wrote:

I have the same problem. Got email but the speed still the same 50 Mbps.

I can't send private message to you guy either. There is no private message option when I click into moderator's profile.

Could you please help check it? Thanks.

I could send the PM now. Sent to @Shane. 

[Shane]

Hi @mquan86,

Thanks for sending us your details. We're able to locate the account using the given details and seen that your concern with the Complimentary speed boost has been escalated. The NBN Speed Gift project is ongoing still and on trial phase.  Our network team is working to align the speed. No ETR yet is available.

Regards,

I have the same problem. Got email but the speed still the same 50 Mbps.

I can't send private message to you guy either. There is no private message option when I click into moderator's profile.

Could you please help check it? Thanks.

[Shane]

Hi @pnpjong,

Welcome to the community!

Thanks for raising this to us, shoot me a private message with your account details (Username/Customer ID together with the address on file).

How do I private message (PM) in the community

Regards,

We are having same issue -speed has not increased. Can you help please

[tones461]

i woul love to test thisHome Superfast Plan - Complimentary Speedboost email, possibly i would go on this plan in the future, thanks

[andyhk]

Hi Shane

I have same issue, I received the email to say I got the free 200Mps but the speed is still the same.

However I cannot seems to PM directly to check if my account is actived for the free trial.

Pls help

Andrew

[Riezl]

Hi @tones461, please send us a private message with your TPG customer ID, username and complete address so we can take a look at your account. We will wait for your PM. Thank you.

[Riezl]

Thanks for sending the details. We'd like to arrange one of our senior technical specialists to contact you for assistance. Please send us a private message again with your best contact number and most convenient time to receive a call tomorrow. We'll wait for your PM. Thank you.