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How come I got $20 taken out if I’m not activated yet

joanneporter
Level 2

I didn't think I had to pay anything until my internet was activated so what is the $20 for?

4 REPLIES 4
BasilDV
Moderator

Hi @joanneporter

 

Thanks for raising this with us.

We'd like to have a better understanding of the situation.

 

Please send me a PM with your TPG username or customer ID number to assist you accordingly.

 

BasilDV

joanneporter
Level 2

Yes we got SIM card as well but told the person I didn't really need it. He just said he'll send it anyway and it will only be activated if we use it and that there is no charge or upfront fees. Tbh we really don't need it as I'm locked into a contract with Optus. But the guy said when my contract ends I couldn't use it if I felt it was better than what I pay now for my mobile. 

joanneporter
Level 2

EF9F22E8-004A-4572-8749-C78EB9D82386.png

I don't need this sim card

BasilDV
Moderator

Thank you @joanneporter.

 

We noticed that you've already contacted our Accounts team and the case has been raised for further investigation.

Kindly wait for the update from your case manager once available.

 

BasilDV