How to Check if your NBN service is part of a Planned Maintenance activity

[carleavisco]

I am part of a planned outage tomorrow. This is poor planning considering Brisbane is in lockdown and we need to work from home

[Riezl]

Hi @Noony and @carleavisco,

While we will endeavour to make NBN Access services available to customers 24 hours a day, 7 days a week, NBN Access services are not fault free and we cannot guarantee uninterrupted service, or the speed, performance or quality of the service.

There are many factors outside of our control that may affect NBN services, such as the performance of third party suppliers and equipment, force majeure events and your hardware and software configuration.

We reserve the right to perform maintenance work from time to time, which may temporarily interrupt your access to the service. Where possible, we will perform this work during non-peak times.

We take a genuine interest to all our customer feedback and we'll make sure to pass this on internally. We sincerely apologise for the inconvenience.

[Sébastien1973]

So agree with you, nbn is a joke

[Riezl]

Hi @Sébastien1973 , if you are a TPG customer having issues with the service, please send us a private message with your TPG account details. Please also include a brief description of your concern. Thank you.

[BecC17]

This is the second weekend in a row for so called maintenance. Why can't you do this on a week day? Seriously want a refund for half of my month!

[BecC17]

Someone reply!
No more maintenance! This is the 5th outage in 2 months!

[BecC17]

Where is this assistance?
We don't get a choice!

[Ahra_G]

Hi @BecC17, 

Apologies for the inconvenience this is causing you. 

While we will endeavour to make NBN Access services available to customers 24 hours a day, 7 days a week, NBN Access services are not fault free and we cannot guarantee uninterrupted service, or the speed, performance or quality of the service.

There are many factors outside of our control that may affect NBN services, such as the performance of third party suppliers and equipment, force majeure events and your hardware and software configuration.

We reserve the right to perform maintenance work from time to time, which may temporarily interrupt your access to the service. Where possible, we will perform this work during non-peak times.

Please send us a private message with your TPG customer ID, username and complete address so we can take a look at your account and assist you accordingly.

To send a PM, please refer to this link: How do I private message (PM) in the community 

Regards,

Ahra_G

[quitzau768]

Why do maintenance at 12am-6am on a Friday? seriously? the one time everyone is going to be awake?

Why not during the week between 12-6 when noones going to be awake??

[Anonymous]

Hi @quitzau768,

Please understand that TPG do not have control with Planned maintenance performed by NBN Co.

Regards,

Why do maintenance at 12am-6am on a Friday? seriously? the one time everyone is going to be awake?

Why not during the week between 12-6 when noones going to be awake??